Privacy Policy

If you are a resident of California, the European Economic Area (EEA), Switzerland, or the UK, please see paragraphs 15 and 16 of this Privacy Policy for certain additional terms that may be applicable to you. Lawfully, Inc. ("us", "we", "our", or "Lawfully") operates websites, applications, services and mobile applications on/in which this Privacy Policy is posted or referenced (the "Service").

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

By using the Service, you also accept Google Privacy Policy as Lawfully uses YouTube API Services and are subject to Google Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms of Service. If you do not agree with the terms, do not access or use the Service or any other aspect of our business.

In Simple Terms: This document explains how we collect, use, and protect your personal information when you use our services. If you’re from California, the European Economic Area (EEA), Switzerland, or the UK, there are specific sections (15 and 16) that apply to you. By using our services, you agree to this policy, so make sure you understand it. If you don’t agree, please don’t use our services.

1. Log Data

When you access the Service, we may collect certain information automatically, including, but not limited to, (1) IP address; (2) domain server; (3) type of device(s) used to access the Service; (4) web browser(s) used to access the Service; (5) referring web page or other source through which you accessed the Service; (6) geolocation information; and (7) other statistics and information associated with the interaction between your browser or device and the Service (collectively “Log Data”). Depending on applicable law, some Log Data may be Personal Information.

In Simple Terms: We collect information like your IP address and the type of device you’re using when you visit our site. This helps us understand how our service is being used and improve it.

2. Cookies, Tracking Tools, Behavioral Advertising, and Opt Out Options

Cookies and Tracking Technologies

Cookies are small data files that may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your device. We use cookies to collect information in order to improve our services and enhance your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Your Choices Regarding Cookies

You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. The Help feature on most browsers provides information on how to accept cookies, disable cookies or receive notifications when new cookies are sent. While you have the option to disable cookies, please note that doing so may limit your ability to use certain features of our Service, and we recommend keeping them enabled for the best experience.

Tracking Tags

Tracking Tags, also known as clear GIFs or pixel tags, are tiny graphic image files embedded in web pages or emails. These tags help us collect information about how users interact with our Service, selected advertisers' websites, and the emails, special promotions, or newsletters we send. The information collected through Tracking Tags enables us to analyze user behavior, measure the effectiveness of our communications, and improve our interest-based advertising (discussed further below).

Web Service Analytics

We may use third-party analytics services to better understand user interactions with our Service. These services may track activities such as mouse clicks, movements, scrolling behavior, and text input. The information collected helps us improve the usability and functionality of our Service. Generally, these analytics services do not collect Personal Information unless voluntarily provided by you and typically do not track your browsing habits across other web services.

Mobile Device Identifiers

Mobile Device Identifiers are data stored on mobile devices that help us learn more about our users' demographics and online behaviors. These identifiers may track activities on your device and applications, enabling us to collect Personal Information, such as media access control (MAC) addresses, location data, and Log Data. This information is used to personalize and improve the Service.

Data-Sharing Choices, Risks, Benefits, and Limitations

• Data Sharing Choices: We believe in giving you control over how your data is shared. You can choose to opt out of certain types of data collection, such as cookies, through your browser settings. Additionally, you may limit the information shared by adjusting your preferences within our Service or your device settings.

• Risks: We take careful steps to protect your data, but it’s important to remember that sharing personal information, especially with third parties, does carry some inherent risk. If you choose to disable tracking technologies or limit data collection, it may affect your access to certain features and services, which could reduce the level of personalization and overall experience within our Service.

• Benefits: Allowing data collection and sharing enables us to enhance your user experience by providing more personalized content, relevant advertising, and improved service performance. It also helps us identify and resolve technical issues, ensuring a smoother and more secure experience.

• Limitations: While we work diligently to protect your data using industry-standard practices, it's important to understand that no method of data transmission or storage can be completely without risk. We strive to keep your information secure, but absolute security cannot be guaranteed. Additionally, if you choose to opt out of certain tracking technologies, you may find that some features or services are not as fully accessible or personalized as they could be.

In Simple Terms: We use cookies and other tools to make our service work better for you. You can control these settings in your browser, but turning them off might limit some features.

3. Information Collection And Use

When you use the Service, we collect certain information from you that can be used to contact or identify you, including your email address (“Identity Information”). If you pay a fee for the Service, payment processing will be handled by third-party platforms, such as the Apple App Store, Google Play, or Stripe. These platforms may collect and process your payment information (e.g., credit/debit card details or bank account information) directly. We do not store or process sensitive payment information but may receive limited information, such as a payment confirmation or transaction ID, to fulfill your order and provide the Service. When using the Service, you may provide information related to your immigration case for case tracking purposes. This may include details such as a unique receipt number assigned to your application by government agencies or other information necessary to track and analyze your case status (“Application Information”). Together, your Identity Information and Application Information are referred to as “Personal Information.”

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

In certain situations, we may share data that has been de-identified, anonymized, or pseudonymized. This means that your Personal Information is transformed in such a way that it can no longer be used to identify you as an individual. De-identified, anonymized, or pseudonymized data may be used for research, analytics, or improving our services. When sharing such data, we ensure that it is handled with the same level of care and protection as your identifiable Personal Information, and we limit the use of this data to the specific purposes outlined.

Generally, no one is under a statutory or contractual obligation to provide any Personal Information. However, certain Personal Information is collected automatically, and if some of the Personal Information is not provided, we may be unable to provide the Service. You agree that any information that you may reveal in a review posting, online discussion, or forum is intended for the public and is not in any way private. Carefully consider whether to disclose any Personal Information in any public posting or forum. Your submission may be seen and/or collected by third parties and may be used by others in ways we are unable to control or predict.

In Simple Terms: We collect your personal details to provide you with our services, communicate with you, and improve what we offer. We also ensure your information is secure.

4. How We Use Information

We use the collected Personal Information in furtherance of our legitimate interests in operating our Service. More specifically, we use the information:

To provide, update, maintain, and protect our Service and business: This includes the use of Personal Information to support the delivery of the Service, prevent or address service errors, security or technical issues, and analyze and monitor usage, trends, and other activities.

As required by applicable law, legal process, or regulation: We use Personal Information to comply with our legal obligations, respond to legal requests, and ensure our operations align with regulatory requirements.

To communicate with you by responding to your requests, comments, and questions: If you contact us, we may use your Personal Information to respond to your inquiries and provide the support you need.

To develop and provide search, learning, and productivity tools and additional features: We strive to make the Service as useful as possible for Immigrants, Lawyers, Users, Firms, Companies, and Organizations by using the data to enhance and expand our offerings.

To send emails and other communications: We may send you service-related emails, technical and administrative messages, and other types of communications. These may include updates about changes in our Service, important Service-related notices (such as security and fraud alerts), and promotional communications about new product features or news from Lawfully. These communications are considered part of the Service, and you may not opt out of them.

For billing, account management, and other administrative matters: We may use your Personal Information to manage your account, handle invoicing, track billing and payments, and for other administrative purposes.

To investigate and help prevent security issues and abuse: We use Personal Information to detect, prevent, and respond to security threats, fraud, and abuse.

Impact of Data Sharing on Others: If you provide information about family members as part of the Service (e.g., for dependent immigration applications), please ensure you have their consent where required. Sharing such information may affect their privacy, and we recommend considering the potential implications before submitting such data. We handle all provided information with care, in accordance with this Privacy Policy.

Use of Aggregated or De-identified Data: If the Personal Information is aggregated or de-identified so that it is no longer reasonably associated with an identified or identifiable natural person, we may use it for any business purpose.

In Simple Terms: Your data helps us operate our service, comply with legal requirements, communicate with you, and improve our offerings.

5. Do Not Track Disclosure

Do Not Track (“DNT”) is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable DNT by visiting the Preferences or Settings page of your web browser. Lawfully does not respond to DNT signals from web browsers.

In Simple Terms: We don’t respond to “Do Not Track” signals from web browsers, so if you have that feature turned on, it won’t change how our site operates.

6. Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

The types of third-party entities we may work with include:

• Technology Providers: Companies that provide hosting, data storage, and other technical infrastructure that supports the operation of our Service.

• Payment Processors: Entities that manage billing and payment processing to facilitate transactions within our Service.

• Analytics Partners: Firms that assist in analyzing user behavior and trends to help us improve our Service and understand how users interact with our platforms.

• Marketing and Advertising Partners: Companies that help us deliver personalized advertisements and promotions to you, both on our platform and across other websites and services. These partners may use certain de-identified or anonymized data to provide targeted marketing and advertising services.

• Legal Service Providers: If you choose to schedule services through our platform, we may share your Personal Information with the Legal Service Providers you select to enable them to analyze potential legal issues and provide their services.

In certain circumstances, and in order to perform the Service, we may share certain information that we collect from you with Legal Service Providers with whom you choose to schedule through the Service. Provided that you choose to use the applicable Service, we may share your Personal Information with your Legal Service Providers to enable them to perform analyses on potential legal issues.

Please note: while we encourage Legal Service Providers to use the Service responsibly, we have no control over, and cannot guarantee the availability of, any Legal Service Provider at any particular time. We will not be liable for canceled or otherwise unfulfilled appointments, or any loss resulting therefrom, or for any other loss resulting or arising from, or related to, the use of the Service whatsoever.

We do not sell email addresses to third parties, including email addresses or any other data, whether for monetary gain or any other purpose. However, we may share your Personal Information with our affiliates to customize or display our advertising, in a manner that complies with this privacy policy.

Third-Party Use and Disclosure:

We explicitly prohibit third-party service providers, including our marketing and advertising partners, from using or disclosing your Personal Information, including any de-identified, anonymized, or pseudonymized data, for any purpose other than performing the specific tasks we have engaged them to carry out on our behalf. Additionally, such use or disclosure is strictly prohibited without your active consent. All third-party service providers are bound to the same terms and conditions outlined in this privacy policy, ensuring that your data is handled with the same level of care and protection as if it were managed directly by us.

In Simple Terms: We work with third-party companies to help us provide our service. They can only use your information to perform tasks on our behalf, and they must keep it secure.

7. How Long We Retain Your Information

We retain Personal Information for as long as necessary to provide you with the Service. If you choose to stop using the Service and request account deletion, we will securely and permanently delete all identifiable Personal Information associated with your account, such as names, passport numbers, and similar sensitive data.

While identifiable Personal Information is deleted, we may retain case details in an anonymized or aggregated form that cannot be traced back to you. This information is used for legitimate business purposes, such as improving our services, conducting analytics, and understanding trends.

In Simple Terms: We keep your information as long as you use the Service. If you delete your account, your identifiable information is permanently deleted, but anonymized case data may be retained to help us improve.

8. Procedure for Lawfully Account Deletion and Data Removal

To remove your account and all associated data from Lawfully Case Status Tracker, please contact our support team at help@lawfully.com, and we will guide you through the process. Once we receive your request, we will ensure that your account and all associated identifiable Personal Information, such as names and passport numbers, are securely and permanently deleted from our system.

Alternatively, you can delete your account directly through the app by following these steps:

• Navigate to the 'More' tab.
• Enter 'Settings'.
• Select 'Delete Account'.
• Provide a reason for account deletion and confirm.

This action will remove your account and identifiable Personal Information immediately from the app, and we will be notified to process its permanent deletion from our records.

While we delete identifiable Personal Information, immigration case details may be retained in a de-identified or aggregated form for legitimate business purposes. This anonymized data cannot be traced back to you and is securely managed to enhance our services.

In Simple Terms: You can delete your account anytime through the app or by contacting us. Identifiable data is permanently deleted, while anonymized case details may be retained for service improvement.

9. Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

In Simple Terms: We follow the law and will share your information if required by legal authorities.

10. Business Transaction

If Lawfully is involved in a merger, acquisition or asset sale, your Personal Information may be transferred as a business asset to the new entity. In such an event, we will notify you of the change and provide you with any relevant information regarding the continuation of your data's privacy and security under the new ownership.

In the event that Lawfully ceases its business operations and is not acquired or merged with another entity, we will take appropriate steps to ensure your Personal Information is securely disposed of. This process will include permanently deleting all stored Personal Information in our databases and systems, ensuring that it cannot be accessed or used in the future.

Before any such disposal, we will notify you, providing you with the option to download or transfer your Personal Information to another service of your choice, where applicable. We are committed to ensuring that your data is handled with the utmost care, even in the event of our business ending.

In Simple Terms: If our company is sold or merges with another, your information might be transferred as part of that deal. We’ll notify you if that happens.

11. Where We Store Information

Our sites are generally operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us may be transferred to the United States. Please also be aware that by using our sites and giving us your information, you consent to such transfer. You also understand that the U.S. may not provide the same level of protections as the laws of your country.

In Simple Terms: Our services are run in the U.S., so your information will be stored there. By using our service, you agree to this.

12. Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100 percent secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

In Simple Terms: We take steps to protect your data, but no system is completely secure. We’ll do our best to keep your information safe.

13. Data Breach Notification

We take the security of your Personal Information seriously, and we are committed to promptly informing you if a data breach occurs that compromises your information.

Notification Process:

• Timing: In the event of a data breach, we will notify you as soon as possible, in accordance with applicable laws and regulations.

• Method: Notification will be sent via the contact information you have provided, such as your email address, and/or by posting a prominent notice on our website or within our Service.

• Content: The notification will include information about the breach, the types of data involved, any measures we have taken or plan to take in response, and steps you can take to protect yourself.

User Responsibilities:

• Review the Notification: Carefully review any communication from us regarding a data breach to understand the nature and extent of the breach.

• Take Precautionary Measures: Follow any recommended steps, such as monitoring your accounts, changing passwords, and enabling additional security features.

• Report Suspicious Activity: If you detect any suspicious activity or unauthorized transactions, report them to your financial institution or the appropriate authorities immediately.

Support: We will provide support and guidance to help you mitigate the impact of a breach on your personal information. Please feel free to contact us for assistance at help@lawfully.com if you have any questions or concerns following a breach.

In Simple Terms: If there’s a breach of your data, we’ll inform you as soon as possible and guide you on how to protect yourself.

14. Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

In Simple Terms: We link to other websites that we don’t control. Check their privacy policies because we’re not responsible for what they do with your information.

15. Children's Privacy

Our Service is not intended for use by children and children under the age of 13 are prohibited from using the Service. Lawfully does not knowingly collect any information from children, nor is the Service directed to children. If you are under 13, please do not attempt to register for the Service or send any Personal Information about yourself to us.

By accessing, using and/or submitting information to or through the Service, you represent that you are not younger than age 13. If we learn that we have received any information directly from a child under age 13 without his/her parent’s written consent, we will use that information only to respond directly to that child (or his/her parent or legal guardian) to inform the child that he/she cannot use the Service, and we will subsequently delete that information. If you believe that a child under 13 may have provided us Personal Information, please contact us at help@lawfully.com.

If you are between age 13 and the age of majority in your place of residence, you may use the Service only with the consent of or under the supervision of your parent or legal guardian. If you are a parent or legal guardian of a minor child, you may use the Service on behalf of such minor child. Any information that you provide us while using the Service on behalf of your minor child will be treated as Personal Information as otherwise provided herein.

If you use the Service on behalf of another person, regardless of age, you agree that Lawfully may contact you for any communication made in connection with providing the Service or any legally required communications. You further agree to forward or share any such communication with any person for whom you are using the Service on behalf.

In Simple Terms: Our service isn’t meant for children under 13, and we don’t knowingly collect their information. If we find out we have, we’ll delete it.

16. Changes To This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. You should check this Privacy Policy periodically to stay informed of any updates. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your agreement to abide and be bound by the modified Privacy Policy.

Active Consent for Material Changes:

If we make any material changes to this Privacy Policy, including changes related to ownership or control of our company, we will seek your active consent before those changes take effect. We will notify you of these changes through the email address you have provided us, or by placing a prominent notice on our mobile app and/or website. You will be required to review and accept the updated Privacy Policy to continue using our Service.

Plain-Language Summaries:

To ensure that you fully understand the changes being made, we will provide plain-language summaries of any significant updates to the Privacy Policy. These summaries will highlight the key changes in a clear and concise manner, allowing you to easily comprehend how the modifications may affect your rights and use of the Service.

In Simple Terms: We may update this policy occasionally. If we make big changes, we’ll let you know and ask for your permission. We’ll also explain the changes in plain language.

17. Notice to Residents of California

California consumers have a right to knowledge, access, and deletion of their personal information under the California Consumer Privacy Act. California consumers also have a right to opt out of the sale of their personal information by a business and a right not to be discriminated against for exercising one of their California privacy rights. Lawfully does not sell the personal information of California consumers and does not discriminate in response to privacy rights requests.

Lawfully provides notice of our privacy practices in our Privacy Policy. The Privacy Policy includes what personal information is collected, the source of the personal information, and the purposes of use, as well as whether Lawfully discloses that personal information and if so, the categories of third parties to whom it is disclosed..

California consumers can exercise their rights by sending an email to help@lawfully.com. In response to such a request, Lawfully has the right to ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with Lawfully, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights.

In Simple Terms: If you live in California, you have specific rights over your data, like knowing what we collect and requesting deletion. We respect these rights.

18. Notice to Residents of the European Economic Area (EEA), Switzerland, and UK

The purposes for which Lawfully processes Personal Information are set forth in this Privacy Policy. Where you provide us your personal data to register for the Service, to request information, the legal basis for such data processing is consent, a legitimate interest in the Service and/or performance of a contract. Our activities are reasonably expected by our users. And these activities do not unduly and negatively affect the privacy rights of our users. If you are a resident of EEA, Switzerland, or the UK, in certain cases, you may also have a right, with respect to your Personal Information collected and used by Lawfully to:

• correct or update any of your Personal Information that is inaccurate;
• restrict or limit the ways in which we use your Personal Information;
• object to the processing of your Personal Information;
• request the deletion of your Personal Information; and
• obtain a copy of your Personal Information in an easily accessible format.

Please contact us at help@lawfully.com to exercise those rights. In response to such a request, Lawfully has the right to ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include name, contact information, and information related to your transaction or relationship with Lawfully, but the specific information requested may differ depending on the circumstances of your request for your security and to protect privacy rights.

In Simple Terms: If you live in the EEA, Switzerland, or the UK, you have rights to correct, delete, or get a copy of your data. Contact us if you want to exercise these rights.

19. Contact Us

If you have any questions about this Privacy Policy, please contact us at help@lawfully.com.